I think that Mr Hastings should have announced this change before he announced the price hike. This explanation might have satisfied some customers. Personally, I would have still canceled the live streaming service. In my opinion, for now it's not worth the added cost. Maybe in the future, as these changes are integrated if there are newer movies offered, I might bite but for now we'll just do the DVDs through the mail. One thing I will say about the service is that it is very quick. Why can't the rest of the USPS be as fast? I also respect the fact that he knows he messed up AND is willing to admit it. I just wonder if it hit him in the pocketbook a little too deep?
So, what do you think? How many of you stuck around through all the changes? Do you think this change will be good or bad? What are your thoughts? By the way, the e-mail did state that the envelopes will still be red, just have the Qwikster logo on them instead of Netflix. There is a more lengthy explanation with a video over at the Netflix blog if you're so inclined to read.