Tuesday, November 28, 2006

Another reason to hate Best Buy

Story Provided By: KFVS Raycom Media

A warning to thousands of shoppers already swarming stores: Make sure you get what you pay for....literally. Because what happened to a Perryville, Missouri couple says happened to them, could easily happen to you. The Rittenberg's dished out more than $1,500 for a new video camera but were served spaghetti sauce instead.

Now they have a one big credit card bill, no camera, and no idea if they'll ever see that money again.

"I pulled out the camera, or what I thought was the camera, but it's Classico Spaghetti Sauce. $1,500 spaghetti sauce," Jim Rittenberg said.

Melisa and Jim Rittenberg say it all started when they went to exchange a video camera at a St. Louis Best Buy store.

Jim decided to buy a more expensive model. So, he paid the difference and left the store. But, when he opened the box there was no camera to be found. Instead he got some pasta sauce, a phone cord, and an outdoor outlet cover. The items weighed just over a pound and a half. That's about the same as the High Definition Sony Camera that was no where to be found.

Melisa says at least the expensive sauce is covered.

"With an extended warranty and a camera bag to put it in," said Melisa. You have to find humor in it because what else can you do!"

The couple went back to Best Buy to try and sort out the mess. "They said there was no way it could have happened in the store because the Sony sticker on the box wasn't cut," Melisa said.

I think that Best Buy really needs to evaulate their customer service plan. I had a round with them a while back. I think that they lose a lot more money than they would have to if they would just satisfy the customer, no matter if they think that the customer is right or wrong. I will NEVER do business with them again because I felt like they degraded me and treated me horribly when they should not have. I saw this story and I was horrified for these people. I know how they feel. It's like you are powerless when you know you are in the right!!! I hope that Best Buy steps up and does the right thing in this person's case!

3 comments, add yours here:

Skittles said...

Oh no. If you find out what happens, let us know.

maggie said...

I hate it when you leave the store and they want to see your receipt. You dig it out and hand it to them while you are trying to keep your children from running into the street, hold your fragile purchase and your purse and then they don't even look at it. They just mark it and hand it back. Pisses me off. They have a thousand cameras in the place they don't need to see my receipt.

Mike said...

I'm glad I have never had this happen to me. I read it also. What a mess. anyone for spaghetti? lol